Frequently asked questions
Everything about buying, accessing, and using a resource.
What exactly am I buying?+
A digital learning resource (or a step in a learning path) that you access immediately after purchase. Each resource page lists what is included, who it is for, and its limitations.
How do I receive my purchase?+
Access is delivered digitally. As soon as your payment is confirmed, a private access link appears on the checkout success page and a copy is sent to your email.
Do I need an account?+
No. Purchases use your email and a secure access link. You can always retrieve a purchase from the Retrieve a purchase page using your order details.
Is this a subscription?+
No. Every resource is a one-time purchase with lifetime access to the files. There are no recurring charges.
What is a learning path?+
A learning path is an ordered sequence of resources for a specific problem. You can buy the steps individually and work through them in order, starting with the first step.
Who handles payment and taxes?+
Paddle acts as the merchant of record, so it processes the payment and handles applicable taxes. Your statement will show Paddle.
What is your refund policy?+
Because these are digital products delivered instantly, refunds are limited. Please review the refund policy for the full details before purchasing.
How do I get support?+
Visit the support page for how to reach us about an order, a payment issue, or a problem with a file.
Still have a question? Contact support.